Resort Policies

Management:
Red Rock Resort has on-site managers to assist you.

Deposits & Payments:
50% of the cost of the cabin is required as a deposit to secure your reservation. Deposits need to be post-marked and mailed within one week (seven days) of the date reservations are made to secure your cabin. If payment is not received within this timeframe your reservation may be released. Deposits received will be applied toward total amount due.

The final balance is due to Property Management upon your arrival/check-in. Payments can be either cash, credit card or check (personal or traveler's) made payable to "Red Rock Resort"

Please mail payments to:
Red Rock Resort Reservations
9900 Hemingway Ave. South
Cottage Grove, MN 55016

Cancellation and Refunds:
Your reservation may be canceled by providing us with notice in writing, or by calling and speaking with a resort representative in person; messages are not acceptable. Deposits submitted are 50% refundable if we receive your cancellation notice before 60-days of your reservation date. If cancellation is received with less than 60-day notice, all monies will be retained.

Furnishings:
All cabins come furnished with bed linens, pillows, blankets, silverware, dishes, pots/pans, toaster, coffee maker and microwave, dish soap, and dish cloths. If there is something you need to make your stay more enjoyable, please let Management know, and we'll do our very best to accommodate your request.

Arrival & Departure:
Check-in time is 3:00 p.m. on the first day of your reservation. If you will be arriving after 6 p.m., please contact management to make arrangements for check-in. Check-out time is by 9:00 a.m. to allow us to prepare the cabin for the next guest.

Boat Launch:
Please note all boats need to be launched at public boat launches. Red Rock does not have a boat launch area, but there is a public launch less than a mile away, with a bait store within walking distance. Your boat trailer must be parked in the field just outside the entrance gates to Red Rock. We do have 14 foot aluminum boats, trolling motors, and 8 horse motors available in limited quantities - please request these before your arrival.

Fish Cleaning:
Please do not clean fish in your cottage. There is a fish cleaning house near the resort entrance for your convenience.

Cabin Contents:
Your cottage is furnished and inventoried. Please treat the contents as you would your own. You will be held responsible for any damages done to your cabin or its contents.

Grills and Camp Fires:
Grills should not be placed on cabin decks at any time. Red Rock has a fire ring at the point of the peninsula, and no other free standing fire rings are allowed.

Fireworks:
Fireworks are allowed the week of the 4th of July and the weekend directly after the 4th. For 2008 that means June 28 - July 6. No fireworks are allowed at any other time.

Tent Camping:
For the safety of other resort patrons and yourself, we cannot allow tent camping at the resort.

Pet Policy:
For the enjoyment of all our guests, pets will not be allowed in the newly remodeled cabins. Please check when making your reservation if your cabin accepts pets. If a pet is brought to the resort, without checking with Management, a $150 penalty will be assessed. You will then be directed to a local kennel facility. Any damage to the cabin or contents will be the responsibility of the pet owner.

Smoking:
Smoking is not permitted in the cabins – Smoking related damage will be your responsibility without exception. Please smoke outside, properly extinguish your cigarette in an ashtray, and dispose of them in the garbage and not on the grounds.

Quiet Time:
The resort observes a 10:30 pm to 8 am "quiet time". Please respect your neighbors by abiding by these quiet times. Should there be an issue that cannot be resolved between a guest and Management, the guest will forfeit their reservation and must leave the resort immediately. Thank you for choosing Chetek's Red Rock Resort, on beautiful Lake Chetek!